Refund Policy
OVERVIEW
Item Descriptions and Note Details: Customers are encouraged to carefully read the descriptions and note any details mentioned for each product on the website before placing an order. We values transparency and want our customers to make informed choices.
Non-Refundable Orders: All products are made to order and we do not do exchange of products. Once an order is placed, it is non-refundable.
No Product Exchanges: We DO NOT offer product exchanges. This means that if a customer receives a product and is unsatisfied for any reason other than damages or incorrect delivery, they cannot exchange it for another product.
Damaged or Incorrect Orders: We take special care to package each product with precision, ensuring it arrives in perfect condition for our customers. In the case of receiving a damaged product during shipping or an incorrect order, customers have a specific process to follow.
- Notification Timeframe: Customers must inform the business within 48 hours of receiving the damaged or incorrect order.
- Contact Information: Customers are instructed to contact the business via email at care@tohfashofa.com or call us at +91-9709210264.
Credit Note: If a customer does not wish to receive a replacement for a damaged or incorrect order(s), the business will issue a credit note for the cost of the order(s). It’s specified that when redeeming this credit note, the value of the subsequent order must be at least equal to the value of the credit note. In the event the value of subsequent order exceeds the value of the credit note, the customer must pay the difference.
Additional Concerns: Customers are encouraged to contact the business at shop@animofic.com or call us at +91-9709210264 for any concerns related to damaged or incorrect order(s).
Return and Replacement Process: We generally offer free pickup and shipping for the return and replacement of damaged or incorrect order(s). However, if the customer’s area is not serviceable by the business, they will assist the customer with the return and replacement process.